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Privacy Policy

Effective Date: April 29, 2026

Moeller Furnace does not sell, rent, or share your opt-in data or phone number with third parties for their marketing purposes. Your phone number and consent information are used solely for communications from Moeller Furnace.

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Moeller Furnace ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information, particularly in relation to SMS messaging, phone communications, and website interactions.

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Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Home or service address

  • Information related to your heating, cooling, or service needs

  • Message content submitted through website forms, phone calls, or SMS communications

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How We Use Your Information

We use the information collected to:

  • Respond to inquiries and service requests

  • Schedule, confirm, and remind you of appointments

  • Provide estimates, service updates, and follow-up communications

  • Send promotional offers, seasonal specials, and maintenance reminders (if you have opted in)

  • Improve our services and customer experience

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SMS Messaging Disclosure

By providing your phone number, you consent to receive SMS messages from Moeller Furnace.

These messages may include:

  • Appointment reminders and confirmations

  • Service notifications and updates

  • Follow-up communications

  • Promotional offers and seasonal specials

  • Important account or service-related information

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Message frequency may vary based on your interactions with us. Message and data rates may apply.

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No Sharing of Phone Data

We do not sell, rent, or share your phone number, SMS consent, or opt-in data with third parties for their marketing purposes. Your information is used solely to provide services, support, and communications from Moeller Furnace.

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We may share your information only with trusted service providers who assist in operating our business, and only to the extent necessary to provide services on our behalf. These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

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Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Access to personal data is limited to authorized personnel who need the information to perform their job duties.

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Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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Requesting Data Deletion

You may request deletion of your personal information at any time by contacting us using the information below. We will process your request within a reasonable timeframe, subject to any legal obligations requiring retention.

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Opting Out of SMS Messages

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us.

You may also contact us directly using the information below to be removed from SMS communications.

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Contact Information

Moeller Furnace

4135 1st Ave S.

Fort Dodge, IA 50501

Phone: 515.573.5831

Email: info@moellerhvac.com

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Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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